WEMO24-Compiled Report-Interactive compressed (002) 4154-7882-8116 v.1 - Flipbook - Page 260
Market Data
Data and Digital
HOME
ENERGY IN
THE REGIONS
Gen AI
FIGURE 2
Gen AI scope / functional coverage (1/3)
• bp announced expanding the use of
generative AI to enhance its global
employee experience using Copilot for
Microsoft 365
• bp is the one of the 昀椀rst companies
globally to act as a launch partner for the
‘intelligent AI assistant’
• In May 2023, SparkCognition, announced
a technology collaboration with Shell
to accelerate the pace of imaging and
exploration of subsurface structures using
generative AI technology
• By using advanced AI algorithms Shell
aims to improve e昀케ciency and speed of
exploration work昀氀ows
Source: Company Websites and Press Releases
260
WEMO 2024
• UK energy supplier Octopus Energy has
built conversational AI into its customer
service channels
• The bot reportedly does the work of
250 people and receives ~80% customer
satisfaction than human customer service
agents
