WEMO24-Compiled Report-Interactive compressed (002) 4154-7882-8116 v.1 - Flipbook - Page 263
Market Data
Data and Digital
HOME
ENERGY IN
THE REGIONS
Gen AI
FIGURE 5
Capgemini Gen AI use-cases with major energy & utilities (1/2)
Source: Company Websites and Press Releases
Capgemini Approach & Solutions
• Ready to Deploy Experimentation Pack Strategy for Governance and Use Case
Collection Approach
• Evaluation Dossier that includes Qualitative & Quantitative Business Benefits
& Effort to Deploy
• Copilot Libraries for the list Of Use Cases Per Population and Copilot pilot
users Animation for the Community Management Design & Animation
Outcome
• +90% Training Satisfaction
• +20pt NPS increase in 1 month
• 30+ Value Cases collected in 2 weeks
WEMO 2024
Capgemini Approach & Solutions
• With the help of Capgemini, client was able to achieve the exhaustive
mapping of all the possible Gen AI use cases.
• Analysis of value, transposability & feasibility of Gen AI resulting in a top 10
list of the most relevant use cases for the customers.
• Zoom on the top 10 use cases, with emphasis on description, objectives,
results observed in the market and an example of a demonstrator
Outcome
• 10 Valuable cases across Customer Service, Sales, E-Commerce and
Marketing
• Enhanced Productivity and Employee Experience
• Improved Sales and Operations
Challenges
• To help organizations address challenges related to implementing new
technologies by providing training, support, and resources to employees,
managing resistance, and aligning technology initiatives with business
objectives
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Challenges
• Difficulty in highlighting the opportunity to improve sales’ conversion with
tailored offers
• Struggling to identify new sales opportunities to improve operational
efficiency and personalization strategies
