WEMO24-Compiled Report-Interactive compressed (002) 4154-7882-8116 v.1 - Flipbook - Page 267
Market Data
Data and Digital
ENERGY IN
THE REGIONS
HOME
Data for vulnerable customers
FIGURE 9
European energy and utility companies are leveraging data to help vulnerable customers in energy savings
Initiative for Vulnerable Customers By Energy/Utility Companies
Initiative
EDF
France
• EDF is identifying financially vulnerable customers using smart-meter data. Its agile product team is composed mainly of data
scientists working with a product lead to research the problem, explore the available data, and create a proof of concept (POC)
product
EDF
France
• In Nov 2023, EDF rolled back standing charges to pre-energy crisis levels for its most vulnerable customers this winter as part of a
£40 Mn (€46 Mn) winter support package
Germany
• Company’s e昀昀orts and initiatives include:
The E.ON Next Energy Fund, which helps eligible customers who are struggling to pay their bills with direct 昀椀nancial support,
replacement of ine昀케cient or broken appliances, and debt write-o昀昀
The Warm Home Discount Scheme, which o昀昀ered struggling customers £150 credit on their energy bills to help them through the
cold winter months
The E.ON Next Priority Register, which helps vulnerable customers with services such as prioritised support in the case of a
supply interruption, the option to nominate a family member or carer to look after an energy account, and other measures to
provide vulnerable customers with peace of mind
Wellbeing Checks, which have helped us provide tailored support to more than 75,000 customers
• Half-hourly smart meter readings ensure more accurate billing, preventing unnecessary debt, while providing data to quickly
support vulnerable customers and o昀昀er targeted energy e昀케ciency measures to keep bills low
E.ON
Iberdrola
Source: EDF, E.ON, Iberdrola
Spain
• The company collaborate with public administrations, di昀昀erent institutions and NGO to facilitate access to energy for economically
disadvantaged people
• It has implemented a procedure to protect customers in a situation of vulnerability with the aim of ensuring energy supply for
economically disadvantaged citizens. This includes energy supply under the social bonus for pensioners or for families in which all
members of the family unit are unemployed. In 2022, more than 1.6 million customers in Spain are covered by the electric social
bonus
WEMO 2024
HQ
267
Energy/Utility Company
